Service Training

In response to client requests, we have designed our service training ( for service advisors ) to ensure that service advisors have as ready access to the latest sales and customer service ideas, techniques and motivations as their sales colleagues.

Acknowledging that the sales department may, at least to some extent influence a customer's first purchase from your dealership, our training reflects the likelihood that subsequent car purchases each customer makes from your dealership are more likely to be influenced by the service department.

1. Results: Education and motivation are important aspects of service training, but the primary aim of our service training is to provide your service advisors with more skills that result in better customer service, which lead to more satisfied customers and more service revenue. We encourage our clients to measure the results of any ideas implemented from our training.

2. Clear Aims: We aim to help service advisor teams, through better customer service, to 'create' more satisfied service customers, more profitably, and in so doing, consolidate service advisor's knowledge, skills, attitudes and tenure.

3. Success: We have a proven track record of success in the motor industry, results from our service training, and most importantly, we have a desire to help others achieve success.

4. Evidence-based: We promote evidence-based selling, whether it be to sell a part, a coolant flush or a major service. Evidence provides customers with certainty in an uncertain marketplace, and provides a significant point of difference for your service team.

5. Experience: We have extensive retail and wholesale motor industry experience, and our trainers have an average of at least five years' automotive training experience.

6. Congruence: We train by example to impart a congruent message, e.g., evidence, needs-focus, personal experience, etc.

7. Client Satisfaction: All of our clients have been repeat or referral, and every new client has been a continuing client.

8. Consistency: Our training modules interlink and flow logically, even if you'd like the order of modules tailored to your team's current needs. The ideas and skills we promote complement each other and are all branches of the same tree: customer service.

9. Flexibility: We will modify our content, presentation and timing to suit your requirements ( CI, dealer standards, SOPs, staff roster etc. ) or custom-design training to address your specific needs.

10. Fun: Using games, activities and appropriate humour to set the tone and impart insight, we are proud of our record of never having had even one service advisor fall asleep in our training.

To discover more about what we can offer to meet your Service Training needs, please call (02) 9771 9133 to go to our contact form, click on the link below.

SERVICE TRAINING