AUTO CONSULTING
Observation Affects Outcomes
Before looking for different landscapes, you may want to look with different eyes - ours! Our broad motor industry experience lends itself to a holistic perspective of the Australian Motor Industry and a keen awareness for our clients' positions in the industry. Some examples of our consulting services and perspectives are outlined on this page...
People Before Strategy
A priority of the consulting services we provide is a focus on people.
Motor industry clients are becoming less brand-loyal, so sustained business success in the motor industry relies even more on personal relationships. People make the difference. Our consulting services offer some unique perspectives for keeping the right people and attracting more of them to your business.
Performance Measurement Systems
The surest way to devalue your business opportunities is to not count them. We work with you to ensure that you have effective performance measurements systems in place, so that your business can accurately, yet simply, count its opportunites as well as measure what is done with those opportunities. From there, we can ensure that optimum procedures are in place to maximise the outcomes from those opportunities before we explore with you how to further increase your available opportunities.
Mystery Shop Programmes
The aim of our Mystery Shopping programmes is to help you accurately assess your business' current customer service techniques and to identify any areas for improvement and training. We offer telephone, walk-in and internet enquiry shop programmes. After each shopping programme is completed, we provide you with a comprehensive report and recommendations for improvement.
CSI
'Crime Scene Investigation?' We prefer 'Customer Satisfaction Index' and work with you to ensure that there's no crossover. We've been called into dealerships after thousands of dollars have been wasted on changing realities without the simple realisation that CSI measures perceptions, not realities. Having been involved in the design of two CSI programmes and with personal experience in scoring consistently better than 95% in CSI, we are uniquely positioned to help you maximise your CSI.
Mentoring
With increasing frequency, we are requested to provide one-on-one consulting for individuals within dealerships, e.g, Managers, salespeople. We scale our business consulting to an individual, but maintain the same focus on personal relationship and better performance fine-tuned by effective measurement.
Naturally, client confidentiality is assured in our consulting, as it is in all our services.
To further investigate the benefits that our consulting services offer, please telephone (02) 9771 9133 or, to go to our contact form, click on the link below.
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